Refund & Cancellation Policy

Return Eligibility

We accept returns only if all of the following conditions are met:

  • The product is defective, damaged upon arrival, or different from the item ordered
  • You contact us within 5 days of receiving the product
  • The product is unused, unopened, and in its original packaging
    (Except in cases where the product is defective)

To request a return, please email us at bookings@areumclinic.com with your Order ID, full name, and reason for return.

Returns will NOT be accepted in the following cases:

  • Returns due to customer preference (e.g., change of mind, different from expectations)
  • Opened or used products
  • Cosmetics and skincare products that are non-returnable for hygiene or safety reasons
  • Products clearly marked as “Non-Returnable” on the product page
  • Incorrect recipient information provided by the purchaser
  • Delivery delays caused by incorrect email address or shipping details

Return Process

  • Contact our customer support at bookings@areumclinic.com with your order number, reason for return, and supporting evidence (photos or videos).
  • Once your return request is approved, we will provide instructions for returning the item.
  • Please note that returns sent without prior approval will not be accepted.

Refunds

Refunds will be processed after the returned item has been received and inspected.

  • Approved refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed.
  • Shipping fees are non-refundable unless the return is due to our error.
  • Refund processing time may vary depending on your payment provider.

Contact Us

If you have any questions regarding refunds or cancellations, please contact us through our inquiry form.